The product warranty period is 90 days for Smart Rope and 2 years for Lighting Products.
For any issues arising from product defects under normal usage conditions, you may exchange or return the product, or have it repaired free of charge. For any issues under normal usage conditions arising past the warranty period, all repairs and maintenance are provided for a fee.

Thanks for shopping at Tangram Factory. 
If you are not entirely satisfied with your purchase, we're here to help.

Returns  : You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds : Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you regarding the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping : You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.